policies

Uni-Trend US Shipping Policy

Here are the links to the various policies for doing business with Uni-Trend US. Click the links below to know more.
Have a question? Use our Contact Us form or call us at 888-668-UniT (8648)

Shipping Policy

Shipping Destinations

We ship to addresses in the United States and Canada.


Free Shipping Offer
Free ground shipping is offered on orders totaling over $399. This only applies to orders shipping within the contiguous United States (CONUS).

Domestic Shipping (United States)


Orders shipping to the following locations will need to pay for shipping:

Alaska
Hawaii
U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)

Shipping Carriers

We offer shipping via:

United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx

If you wish to use another service or provide your own shipping account number (UPS or FedEx), please contact us at Support@uni-trendus.com before making a purchase.

Shipping Methods

Available shipping methods vary by carrier and may include:

Ground shipping (5-7 business days)
2-Day shipping
Overnight/Next Day shipping

Actual delivery times may vary based on your location and carrier availability.

International Shipping (Canada)

We ship to Canadian addresses. Please note:

Shipping costs will be calculated at checkout based on weight, dimensions, and destination
Customs and duties are the responsibility of the customer and are not included in the shipping cost

Delivery times typically range from 7-14 business days depending on customs clearance

Currency - All prices are in USD

Returns from Canada - Customer is responsible for return shipping costs and any customs fees

Canadian Customs Information
When shipping to Canada:

Orders may be subject to import duties, taxes, and customs brokerage fees

These charges are assessed by Canadian customs and collected by the carrier. The recipient is responsible for paying these additional charges
Refusal of shipment due to customs charges does not waive customer responsibility for these fees

Processing Time

Orders are typically processed and shipped within 1-2 business days of order placement. Processing time may be longer during peak seasons or for special order items.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. You can track your package through:

The carrier's website (USPS.com, UPS.com, or FedEx.com)
Your account page at Account.Uni-TrendUS.com

Shipping Address Requirements


We cannot ship to PO Boxes for FedEx or UPS shipments. USPS can deliver to PO Boxes.
Please ensure your shipping address is complete and accurate. We are not responsible for packages shipped to incorrect addresses provided by the customer.

If you need to change your shipping address after placing an order, contact us immediately at Support@uni-trendus.com. We cannot guarantee address changes after an order has been processed.

Lost or Damaged Packages
Lost Packages:
If tracking shows your package as delivered but you have not received it:

Check with neighbors and household members

Check all potential delivery locations at your address

Contact the carrier directly using your tracking number

If the package cannot be located after 48 hours, contact us at Support@uni-trendus.com

Damaged Packages:
If your package arrives damaged:

Document the damage with photos (both packaging and product)
Contact us immediately at Support@uni-trendus.com

Do not discard the packaging - the carrier may need to inspect it

We will work with you and the carrier to resolve any shipping issues.

Order Splitting

If you order multiple items, they may ship separately depending on warehouse location and availability. You will receive tracking information for each shipment.

Custom or Special Shipping Requests

For special shipping requirements, including:

Use of your own shipping account
Specific delivery instructions
Expedited international shipping
Large or bulk orders

Please contact us at Support@uni-trendus.com before placing your order.

Contact Information

For shipping questions or issues, please contact:
Email: Support@uni-trendus.com
Phone: 888-668-8648
Uni-Trend US
2692 Gravel Drive
Fort Worth, TX 76118
United States